General Terms and Conditions of the mediator horse-holiday.com:
1. The mediator horse-holiday.com acts as an intermediary for services on behalf of third party service providers (eg, horse ranches, villas, etc). The corresponding rental or accommodation contract is concluded directly between the customer and the service provider. For that lease or contract for accommodation are valid the terms and conditions of the service provider which can be found at the website of horse-holiday.com before booking is completed. Between the customer and the mediator horse-holiday.com thus exclusively a contract of mediation is closed. In this respect, the service of the mediator horse-holiday.com is to provide the conscientious management service, so the due diligence conducted with the mediation of a commercial contract between the customer and the service provider. The supply of the service itself is not part of the contract between the client and the mediator horse-holiday.com.
2. For the rights and obligations of the customer to the contractor of the service arranged exclusively subject to the agreements made with the agreements, in particular - so far agreed to take effect - the travel or business conditions.
3. The conclusion of the contract does not require any particular form. With the granting of the broker agreement is concluded between the customer and the travel agent travel agency contract is a management contract.
4. If the order by electronic means (Internet, e-mail) is granted, the travel agent to confirm receipt of the order electronically without delay. This confirmation does not have any confirmation that the broker agreement dar.
5. If the company horse-holiday.com the service provider is authorized for collection to be the horse customer payments from the company-holiday.com from its own assets held separately in trust and promptly forwarded to the service provider. horse-holiday.com liable for issuing instructions and information requested under the Act for the careful selection of the source of information and proper disclosure to the customer.
6. For the accuracy of information supplied by an agent is liable under § 676 BGB, except that a special information contract was completed.
7. When issuing instructions and information provided by travel agents be liable under the law and the contractual arrangements for the proper selection of the information source and the proper disclosure to the customer.
8. The contractual obligation of the travel agent is, under these conditions of, in the performance of the implementing agency contract necessary actions according to the company the customer's order and guidance, as well as handling the booking, in particular the delivery of travel documents, unless they are after with the arranged the tour operator directly to the customer are transmitted.
9. The travel agent is not responsible for the booking order that a corresponding agreement with the tour operator or service provider comes. The success of mediation itself is not so due. The travel agent is liable only for their own area of responsibility as part of the mediation.
10. The retailer is entitled to depart from posting project of the customer if he can go out of the circumstances, that the customer would approve the variance. This applies only to the extent that the travel agent it is not possible, inform the customer beforehand by the deviation and to ask for his decision.
11. Agreement, the retailer is not required to determine the lowest bidder in each of the requested travel services and / or offer.
12. The company provides horse-holiday.com at the special request of the customer basic transport services (eg flights), other tourism-related services (eg car hire, hotel accommodation) as well as package holidays and travel components (eg round-trips) from the programs of different tour operators. Basis for this is the current catalog of the respective operator. For these benefits will be the horse-holiday.com company also exclusively as an intermediary (normal travel agency activities).
13. In addition to the applicable cancellation policies for each service booked carrier shall apply to transfers for the same operator (within the same calendar year) the following fees: 25 € per person and incurred transfer up to 6 weeks before departure. From the 6th Week is a transfer will only be possible by resignation and a new booking to the existing service provider cancellation policies.
14. The travel documents to the customer immediately after each election to Zumverfügungstellen sent by the service provider. The submission of travel documents by mail is at risk of each customer. The retailer is not required, lost or lost travel documents to be replaced free of charge. This does not apply if he is responsible for this.
15. Both the clients as well as the travel agent makes the duty, contract and travel documents of the mediated travel company that the customer was given by the travel agent, especially reservation confirmations, tickets, hotel vouchers, visas, insurance certificates and other travel documents for accuracy and completeness, and in particular to verify compliance with the booking and the booking order.
16. The customer is obliged to inform the travel agent on the client visible faults, discrepancies, missing documentation or other discrepancy immediately. If the customer does not fulfill this obligation, then a claim for compensation of the travel agent be derived with respect to a limited damage incurred by the customer in accordance with legal provisions on the duty to mitigate damages (§ 254 BGB) or completely excluded.
17. The customer agrees to continue to inform themselves thoroughly about sufficient insurance protection.
18. Customer is responsible for compliance with all of the execution of the travel rules responsible. If not informed within the framework of a package of the organizers of passport, visa and health requirements and that any changes before departure, so the customer has to do it yourself. All the disadvantages, particularly the payment of cancellation fees, arising from not following these rules, at its expense.
19. The travel agent informs the customer on entry and visa regulations if it has been a corresponding order is made by the customer expressly granted. Otherwise, an appropriate education or information is mandatory only if the special travel agent to make known or identifiable circumstances, an express reference is necessary and relevant information not already present in a travel brochure to the customer are included.
20. In order to obtain visas for travel or other implementing documents required by an agent without specific contractual agreement is not required. In case of acceptance of such an order, the travel agent without special agreement, the reimbursement of expenses incurred by him, especially for telecommunications costs and - to require the cost of courier services or relevant service companies - in an emergency. The travel agent can work even for a payment request, if agreed upon, or was due to activity in the circumstances only with appropriate compensation.
21. Duty to warn of the travel agent are limited to the provision of information or from appropriate sources of information, particularly from the current industry standard reference works or the communication of information from foreign embassies, consulates and tourist offices.
22. A special duty to inquire of the travel agent is not aware of any agreements without the express. The travel agent can fulfill its duty to warn by being the client of the need for a separate, special demand among eligible as information points.
23. In the case of a justified under the above provisions, the duty to inform travel agents without notice or knowledge to assume that the customer and his fellow passengers are German nationals and are in that person no special features (eg dual nationality, statelessness).
24. The travel agent is not liable for the timely issuance and the necessary visas from the respective diplomatic representation if the client has asked the travel agent with the procurement unless the travel agent responsible for the delay to. Claims for non-contractual performance of the consulting and / or mediation services of the travel agent has to make the customer within one month of claim. It is highly recommended for this in writing. The period begins at the end of the contractually provided travel services (for several consecutive immediately, the last), but not earlier than the date on which the customer, obtain from the claims against the travel agent giving rise to claims knowledge. The deadline is not respected by the assertion of claims against the tour operator who had to provide travel services or have provided. The assertion of claims by the customer is not excluded if they remained at fault.
25. The retailer is obliged to inform the customer about whether he brokered travel services include a travel cancellation insurance.
26. A further obligation with respect to the extent the insurance coverage and policy conditions of travel insurance is not as far as this matter any other express agreement was made.
27. The retailer is entitled to demand advance payments according to the travel and payment provisions of the companies switched to the extent agreed to legally binding and contain effective deposit provisions. Further advances may bring travel agents in compliance with statutory provisions, particularly § 651 BGB k (duty to safeguard clients' money in packages), if the extent this was an explicit agreement was made.
28. As far as the provisions of the mediated travel company against the travel agents, in particular the agency agreement between travel companies and travel agents, is of suitable legal way, the retailer is entitled but not obliged to incur the cost of the service arranged in whole or in part for the customer.
29. Claims of the customer to the travel agents, for whatever legal reason - but not including the customer's claims of tort - are limited to one year. The statute of limitations begins at the end of the year in which the claim arose and the customer of the circumstances giving rise to the claim against the travel agent and the learning of knowledge as a Defendant or without gross negligence. Between the customer and the travel agent negotiations on the claim or the circumstances giving rise thereto, so the limitation is suspended until the customer or the travel agents refused to continue negotiations. The limitation of one year until at least three months after the end of the suspension.
30. In case of complaint or other assertion of claims against the company switched to the obligation of the agent's limited to the issuance of all information and documents relevant to the customer for this important, notably the release of names and addresses of companies booked.
31. A commitment of the travel agent to receive and / or forwarding of appropriate statements or documents does not exist. Does the travel agent forwarding letter of claim time limits or the final customer, the customer is liable for the timely receipt by the recipient only if he willfully or grossly negligently caused missing the deadline.
32. With respect to any claims of the customer to the arranged tour company is also no requirement of the travel agent for advice on the type, size, height, eligibility requirements and time limits or other legal provisions.
33. If one or more provisions of this Agreement be or become legally invalid, the validity of the remaining provisions shall not be affected.